Booking & Cancellation Policy
At The DO Salon we aim to run on time, however we are aware that things can get in the way and both clients or our team can run late. For this reason we offer our clients a 20 minute cut off period from the scheduled booking time before having to reschedule the appointment.
We love that our clients book online however our stylists would request that when making your booking for a colour service or any other specialised service (whether it be a low fuss blow-dry or cut), that you make sure to book this in also. That way we can ensure each client receives the appropriate amount of time needed to complete their service.
A 50% deposit will be required upon booking any service. The deposit will be taken at the time of booking and redeemed on the day of your appointment.
An SMS text reminder will be sent 2 days prior to your booking. Please confirm YES or contact us immediately if you need to cancel, so we can offer that time slot to another client. If a deposit has been paid it will be refunded, or held for your next booking.
However, if you don’t provide us with 48 hours notice or you fail to turn up for your appointment your deposit will be forfeited. If no deposit is paid, you will be invoiced for 50% of the booked appointment.
We cannot accept messages left on Sundays or public holidays if your appointment is the within 48 hours of these days, as it doesn't provide sufficient notice to try and fill your appointment time. Whilst we appreciate that it may not always be possible, we ask that you reschedule or cancel your appointment during salon hours.
We sincerely appreciate your understanding and we will continue to try to keep things fair for all of our clients.
Children will be charged at full price for Saturday appointments.
BLOW DRY – EXPRESS
Our stylists prefer to finish hair with a ‘DO’ dry off so both the client and stylist are able to see what the end result will look like, therefore we offer a dry off with hot tools.
BLOW DRY – HIGH FUSS
We acknowledge that all our clients love a high fuss blow-dry. To provide a high quality service, we request a 45-60 minute service to be able to provide a polished, perfect finish.
The DO offers a complimentary neck trim service as long as it is within 2/3 weeks of your last haircut.
The DO Salon offers complimentary adjustment services within the first week or two after your service. Simply tell us your concerns and we will arrange an appointment for whatever adjustments may be required.
Credit will apply to your next visit for all loyalty referrals. Our price structure reflects the educational level and practical experience of our stylists and colourists.