Booking & Cancellation Policy

RUNNING LATE
At The Do Salon we aim to run on time, however we are aware that things can get in the way and both clients or our team can run late. For this reason we offer our clients a 20 minute cut off period from the scheduled booking time before having to reschedule the appointment.

ONLINE BOOKINGS
We love that our clients book online however our stylists would request that when making your booking for a colour service or any other specialised service (whether it be a low fuss blow-dry or cut), that you make sure to book this in also. That way we can ensure each client receives the appropriate amount of time needed to complete their service.

DEPOSITS
A 50% deposit will be required upon booking any service that is greater than two hours in duration. The deposit will be taken at the time of booking and redeemed on the day of your appointment.

If you need to cancel or reschedule your appointment, we require a minimum of 24 hour’s notice, otherwise the 50% deposit will be forfeited. We understand that life circumstances including the need for COVID tests and isolation will happen. We will be understanding to this. We ask that in return you understand that we need to navigate fitting all our wonderful clients in during these challenging times.

CANCELLATIONS
An SMS text reminder will be sent 48hrs prior to your booking. Please confirm YES or contact us within 24 hours notice so that we can offer that time slot to another client. If a deposit has been paid it will be held for your next booking, or refunded. However, if you don’t provide us with 24 hours notice or you fail to turn up for your appointment your deposit will be forfeited. We cannot accept messages left on Sundays or public holidays as sufficient notice, as we will not have enough time to try to rebook your time slot. We sincerely appreciate your understanding and we will continue to try to keep things fair for all of our clients.

CHILDREN
Children will be charged at full price for Saturday appointments.

BLOW DRY – EXPRESS
Our stylists prefer to finish hair with a ‘DO’ dry off so both the client and stylist are able to see what the end result will look like, therefore we offer a dry off with hot tools.

BLOW DRY – HIGH FUSS
We acknowledge that all our clients love a high fuss blow-dry. To provide a high quality service, we request a 45-60 minute service to be able to provide a polished, perfect finish.

NECK TRIM
The Do offers a complimentary neck trim service as long as it is within 2/3 weeks of your last haircut.

COMPLIMENTARY ADJUSTMENT
The Do Salon offers complimentary adjustment services within the first week or two after your service. Simply tell us your concerns and we will arrange an appointment for whatever adjustments may be required.

REFERRALS
Credit will apply to your next visit for all loyalty referrals. Consultations are free of charge. Our price structure reflects the educational level and practical experience of our stylists and colourists.